Shipping & Return Policy

Shipping Information:

  1. Dispatch Time: The production time may vary depending on the complexity of your custom order and our current workload. Typically, custom-made orders are crafted and shipped within 10 business days. You will receive a tracking number to monitor the status of your shipment.

  2. Shipping Method: We primarily utilize standard shipping methods to ensure affordability for our customers.

  3. Delivery Time: Estimated delivery times vary depending on the destination within Europe. Typically, orders are delivered within 5-10 business days after dispatch.

  4. Shipping Costs: Shipping costs are calculated at checkout based on the weight of the package and the destination. We strive to keep shipping costs as low as possible for our customers.

  5. Tracking: Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.

  6. Shipping from Lisbon: Our products are shipped from Lisbon, Portugal, ensuring a quick and efficient delivery process.

Return Policy:

  1. No Return Policy: We want to make sure you love your custom-made purchase, and we take great care in crafting each item to your specifications. However, please note that we do not offer a return or exchange policy due to the custom nature of our products.

  2. Quality Assurance: We take great pride in the craftsmanship of our handmade garments and strive to maintain the highest quality standards. If you encounter any issues with your order, such as defects or damages during transit, please contact us within 7 days of receiving your order, and we will work to resolve the issue promptly.

  3. Customer Satisfaction: Your satisfaction is our top priority. If you have any questions or concerns regarding your order, shipping, or product details, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure you have a delightful shopping experience with us.

By placing an order with us, you acknowledge that you have read and agree to abide by our Shipping & Return Policy. If you have any further questions or require assistance, please contact our customer service team, and we will be happy to assist you. Thank you for supporting our slow fashion movement!

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